For urgent concerns, we recommend sending us an email at trynimex@gmail.com. All pages are managed by the co-owners of the company, and we are more than happy to provide you with the best experience when ordering from Nimex.

Please let us know within the first 24 hours after placing your order if you need to change your shipping address. We recommend emailing us at trynimex@gmail.com for the quickest response.

Please allow 24-48 hours for most orders to be processed before receiving your shipping confirmation email. Orders during high-demand periods may be delayed. If you still haven't received your shipping confirmation, please check your spam folder.

Allow 2-4 days for your order to process and the tracking to update. If tracking does not update after processing, please send us an email, and we'll resolve the issue.

Yes, we accept international orders. However, shipping fees and delivery times may vary depending on your location outside the US.

If you wish to cancel your order or change your mind, please email us within 1-2 days of placing your order.

We offer a 90-day return policy for all orders, provided they are not damaged after use. Simply email us at trynimex@gmail.com to get started with your return process.